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Protect Yourself Against Phishing Email Threats


Citynet is dedicated to maintaining the highest standards of security and privacy for our customers.

Please be aware of recent fraudulent emails asking for personal information.

You will never receive an email from Citynet requesting your username, password, date of birth, social security number or other personal information.

When you receive messages like this, delete them immediately.

If you have any questions, please call our Technical Support Center at 800.881.2638 or send an email to

Be Aware of Phishing Scams and Fake Sites

Phishing is a scam where Internet fraudsters send email, text, or use pop-up messages to lure personal and financial information from unsuspecting victims. Phishing scams often link to fake versions of real sites; they might actually look like a legitimate site.

Some phishers are now able to 'spoof,' or forge BOTH secure Web servers AND a legitimate-looking address. You may even see both in the link of a scam email. Never use links to the web sites listed in one of these emails that asks for personal information.  Always log onto the web site directly by typing in the web address (URL) into your browser.

So, remember...

Don't click. If you get an email saying your account has been compromised and you need to click through an emailed link to "verify your account information," DON’T CLICK.

Go direct. If you get one of these emails and are worried that there may be a real problem with your account, open up a new browser window, go directly to the web site. When you sign on without trouble and there's no other message saying that your account is compromised, you know that it's not. Delete the email that caused you to worry, but remember it -- and the fact that it was a scam -- for next time.

Don't try to "win" anything. Phishing is done with more than emails. Contests are big: "Win a free iPad!" or "Get a $500 Target Gift Card!" In order to “enter” the contest they want you to click on a link that is likely to take you to a toxic site. Increasingly, these toxic sites embed a virus into your computer that allows the theives to capture your every keystroke, meaning every username and password you type.

Don't panic. The other brilliant scam that can pull you into the vortex of a toxic site is the pop-up warning: "Your computer has been compromised! Click here to download a security fix!" When you click on the warning, you open the gates of your computer to a variety of troublesome viruses.

Get security. If you don't have security software on your computer, now is the time to invest in it.

For businesses, talk with Citynet today on incorporating an affordable, comprehensive email filtering and security solution from Barracuda Networks. Doing so now can save you the thousands of dollars - and your reputation - from an exploitation from a preventable security breach.