CitynetTV & Internet Tip Sheet

Support Post Image

TV Remote

  • Step 1: Press and hold the ‘setup’ button at the top right of your remote until the LED blinks twice.
  • Step 2: Press the ‘TV’ button on the left side of the remote.
  • Step 3: Press and hold down the ‘OK’ button in the middle of the remote and release it as soon as your television turns off.
  • Step 4: Press the ‘STB’ button, then the power button to turn your television back on. Verify power, cabling, and equipment.

Set-Top Box (STB)

If Your TV Set-Top Box (STB) Has No Signal

  • Step 1: Verify the power; make sure the power cord is securely attached to both ends.
  • Step 2: Make sure all cables are securely attached.
  • Step 3: Verify that the TV is on the correct input.
  • Step 4: Power cycle** the STB.

If Your STB Remote Is Not Working (Volume, channel change, etc.)

  • Step 1: Verify “STB” is lighting up on the remote.
  • Step 2: If not press “STB” and then attempt again.

Router

If the WIFI Lights on the Router Are Not Lighting and the WIFI is Not Working

  • Step 1: Switch the WIFI toggle button* on and off, and check if the WIFI light restores.  (Zyxel 3425 and SRG 400 models)
  • Step 2: If the WIFI light is on, power cycle** the router by unplugging the device for 30 seconds and plugging the device back in.
  • Step 3: If this does not resolve the issue, please call the Citynet Support Team at 800.881.2638.

* If your unit does not have a WIFI toggle, please call us.

Good to Know:

  • Router port LAN 4 is set up as the dedicated port for IPTV only.  (Zyxel 3425 and SRG 400 models)
  • LAN ports 1-3 are open for directly connected devices (non-IPTV). Examples include laptops, desktops, video game consoles, etc.

Citynet Fiber Internet customers are provided with a high-performance router and 24/7/365 access to our Customer Support Team @ 1.844.CITYNET (844.248.9638). Learn more about our fiber internet and check with us to see if it is available at your address.

Like This Post?

Facebook
X
LinkedIn
Email

More Posts

Cybersecurity Hacker Hoodie Image
Cybersecurity

How Long Attackers Stay in a Network Before They’re Discovered

When people imagine a cyberattack, they often picture a dramatic event — systems suddenly shutting down or files becoming encrypted. But many cyber incidents don’t unfold that way. In many cases, attackers quietly gain access to a network and remain there for weeks or even months before being discovered. This period is known as “dwell time.” During this time, attackers

Cybersecurity Alert Critical Image
Cybersecurity

5 Critical Mistakes to Avoid During a Cyberattack

Think your business may already be compromised? See the warning signs and response steps here Even well-intentioned actions can make a cyber incident worse Cyberattacks often unfold quickly, and the wrong response in the first few minutes can make an incident far more difficult to contain and investigate. When a cyber incident occurs, the natural reaction is to act quickly

Man Laptop Cybersecurity
Cybersecurity

How Most Cyberattacks Actually Start

It’s usually not a sophisticated hack — it’s a moment of trust. Many organizations imagine cyberattacks as highly technical breaches targeting servers or networks. In reality, most cyber incidents begin with something much simpler: a human mistake or a moment of trust. Cybercriminals increasingly focus on manipulating employees rather than breaking through technical defenses. Here are some of the most

Power Outages Image
Checklists

Protecting Devices Before the Next Storm

Stay Connected When the Power Goes Out High winds, heavy rain, lightning, ice, and even wildfires can knock out power in an instant. And when the power goes down, your internet connection usually goes with it. But what happens after the storm – when power is restored, and your devices don’t come back online? Power surges during outages and restoration

Blog Spring Clean Image
Checklists

Spring Clean Your Home Office (Inside and Out)

Spring is right around the corner. While you’re planning to declutter closets and organize the garage, don’t forget one of the most important spaces in your home — your office. A cleaner, more organized workspace doesn’t just look better; it also performs better. It can improve focus, boost productivity, reduce stress, and even help your devices perform more efficiently. This

Ticket Scam QR Image
Cybersecurity

You’ve Been Served… a Scam!

Beware of Fake Toll Violation Text Messages Cybercriminals are constantly evolving their tactics to trick people into giving up sensitive information. One of the latest scams circulating involves fake toll violation notices sent by text message. At first glance, the message looks convincing. It claims you have an unpaid traffic toll that must be paid immediately. The text often includes

SuperPod with WiFi 6E

Plume SuperPod WiFi 6E Specs

SuperPod with WiFi 6

Plume SuperPod WiFi 6 Specs

SuperPod

Plume SuperPod Secs