Citynet Support+ Program
Premium Support & Equipment Protection for Your Home Internet
At Citynet, we know how essential reliable internet is for your home. Whether you’re working, streaming, gaming, or just staying connected, your fiber connection is at the heart of it all. That’s why we’re excited to introduce Citynet Support+, an exclusive support and protection program for our residential Citynet GIG Fiber customers designed to give you peace of mind when it comes to your Citynet-provided internet equipment and service.
For just $15 per month, Citynet Support+ members enjoy hassle-free equipment replacements and priority in-person service visits (up to two a year*), making sure your home internet runs smoothly without unexpected costs or disruptions.
What’s Included in Citynet Support+?
No-Cost Replacement of Citynet-Provided Equipment
If your Citynet-provided router, modem, or other essential networking hardware experiences an issue, we’ll replace it at no extra charge—no more unexpected replacement costs!
Priority In-Person Service Visits – At No Additional Charge
If an issue cannot be resolved remotely and is not caused by a Citynet network outage or system issue, we’ll send a Citynet technician to your home at no extra cost to diagnose and resolve it. This service is limited to two in-person visits per year. Without Citynet Support+, in-person service visits cost $125 per visit.
WiFi Optimization Assistance
Having trouble with weak WiFi signals in certain rooms? As part of Citynet Support+, our team can assess and recommend solutions to improve your home’s connectivity, helping you get the best performance from your fiber internet.
Why Choose Citynet Support+?
Save Money
Avoid the standard $125 service call fee* for in-person technician visits.
Hassle-Free Service
If something isn’t working right, we’ll take care of it—no surprises.
Stay Connected
Get support for optimizing your Citynet-provided equipment to ensure the best performance.
For just $15 per month, Citynet Support+ provides an extra layer of protection and convenience, so that your internet service and equipment are always in top shape!
Ready to Enroll?
Sign up today and experience worry-free fiber internet with Citynet Support+! Contact our customer service team at 304.848.5400 – OR – 800.881.2638 to get started.
Citynet Support+ Terms & Conditions
- Citynet Support+ is available exclusively to residential Citynet GIG Fiber customers.
- The program covers Citynet-provided equipment only, including routers, modems, and other essential networking hardware. It does not cover customer-owned devices.
- Priority in-person service visits are limited to two per year. Additional in-person visits will be charged at the standard $125 service call fee.
- In-person service visits apply only to issues that cannot be resolved remotely and are not caused by a Citynet network outage or system-wide issue.
- Equipment replacement applies only to failures of Citynet-provided devices due to normal wear and tear or manufacturer defects. Damage caused by misuse, neglect, power surges, or natural disasters is not covered.
- WiFi optimization assistance is provided to improve connectivity within the home, but does not guarantee coverage in all areas or resolve interference caused by third-party devices or environmental factors.
- Citynet Support+ does not cover relocation or reinstallation of equipment due to home renovations, moving, or other customer-initiated changes.
- Service fees are non-refundable, and cancellation of Citynet Support+ will terminate benefits at the end of the billing cycle.
- Citynet reserves the right to modify or discontinue the Support+ program at any time.
For questions or to enroll, contact our customer service team at 304.848.5400 or 800.881.2638.
