A track record of success
Citynet Wins Prestigious International Service Excellence Award from the Customer Service Institute of America
Our constant goal is to provide the best in customer service, bar none. Our customers know this. And now we have the proof! Our Technical Support Center received international attention as the recipient of the 2009 International Service Excellence Award.
The International Service Excellence Awards recognize the importance of exceptional customer service in today's competitive and fragile global economy. The judging criteria are based on the very rigorous International Customer Service Standard which was established in 1999 as a benchmark for customer service management systems around the world.
Jim Martin, CItynet's President and CEO summed up the company's appreciation of being honored by saying:
"Superb customer service is a benchmark that we strive for everyday at Citynet. We fully realize that this is one of the most important reasons why customers choose Citynet verses one of our many competitors. Our one-stop-shop with a personal approach to customer service is unique in our industry and we are heartened by our selection for this very prestigious International customer service award. We are very proud of all our teammates in the Citynet Customer Technical Support Center. Their skills and dedication have made this award possible."
Citynet Achieves Advanced Security Specialization
Citynet is proud to have secured another prestigious specialization from Cisco Systems: Cisco Advanced Security – USA certification. "This will allow us to provide even more customer services, including the ability to protect the products and services that our customers rely upon”, said Luther Toney, Chief Technology Officer for Citynet.
The Cisco Advanced Security Specialization recognizes Citynet for their knowledge and expertise in selling, designing, installing, and supporting comprehensive, integrated network security solutions. This specialization enables Citynet to address a wide range of customer needs--from enterprise-scale organizations to small and medium-sized business (SMB) customers. The focus of the specialization is on developing sales, technical, and services capabilities that distinguish Citynet as being among the industry’s elite in providing integrated, collaborative, adaptive security solutions. Citynet also recently received additional specializations in Wireless, and Advanced Routing and Switching.
Citynet's Craig Behr Selected in the 2009 Class of Generation Next
n 1993, The State Journal began its Who's Who in West Virginia Business as a way to tell the stories about people who bring strength and vitality to communities across West Virginia through their entrepreneurship and leadership. Each year, they recognize a new class of young professionals making a mark on their communities and in the state of West Virginia.
We are proud to have Citynet's Vice-President and General Manager of Managed Services, Craig Behr, selected as part of the 2009 class of honorees.
Citynet Wins Business of the Year by the Chamber of Commerce
Because of its booming development, the Harrison County Chamber of Commerce presented Citynet with its 2008 Business of the Year Award.
The award is given each year to a business in Harrison County that demonstrates outstanding corporate citizenship, community involvement and commitment to the Chamber. "It's an important way for us to recognize our members for their outstanding achievements. Citynet has proven to be an outstanding force for good in our region, and we are thankful for that." said Kathy Wagner, president of the Harrison County Chamber of Commerce.