At Citynet, our No. 1 priority is providing you with quality service. That commitment is shown this month in a host of new features now available to Citynet customers. For starters, you can now access the Internet and your email accounts from more locations. That's especially good news for frequent travelers, who can now check their Citynet email from any Internet-enabled computer, anywhere in the world. Plus, we're providing powerful new tools to combat spam, the unsolicited email that can clog up your Inbox.

        And for business customers, Citynet is offering six months of free high-speed Internet access when you sign up for any dedicated access account.

        As you can see, there are lots of good things happening here at Citynet. Read on for all the details!

        Citynet has added new anti-spam filters that dramatically reduce the amount of unsolicited email you receive. System-wide, we're now intercepting more than 1 million pieces of spam every week! We've added this service in response to overwhelming demand from customers who are tired of Inbox clutter, plus the offensive nature of some of these messages.

        For years, Citynet has not allowed its mail servers to be used to relay spam messages (that is, spam arriving from elsewhere and simply passing through our system to other locations). These relays are one of the principal ways that spammers hide their true location. Unfortunately, some other companies do not have such a policy, don't care, or simply lack the technology to stop the relays. Citynet's new anti-spam software identifies the prime offenders, and blocks email coming from them.

        No system can completely eliminate spam -- most of the spammers are now based overseas, and they're constantly coming up with new attack strategies. But Citynet customers are already seeing a dramatic decrease in the amount of these unwanted messages.

        Despite the benefits, some Citynet customers may want to opt out of the anti-spam program. This most frequently occurs when a friend or business colleague is using one of the spam-relaying companies for their regular email. If you are suddenly experiencing difficulty receiving emails from such persons, it may be that their messages are being caught by the spam filters.

        If so, you can easily opt-out of the spam filtering by going to your Account Manager at http://www.citynet.net/accountmanagerlogin.cfm and removing the filters from any of your email accounts. Or, you can call our 24/7 Customer Service Department at 1-800-881-CNET.

        (You might also want to call your friend and tell him or her to find a more responsible email provider!)

        Traveling out of state and want to check your Citynet email? Now you can, thanks to Version 1 of Citynet's new Webmail service. Using any Internet-enabled computer -- anywhere in the world -- simply go to http://citymail.citynet.net (No "www"). Sign in with your email address and account password, and you can check new messages, send email, and delete unwanted or excessively large emails from the server.

        This system is not designed as a regular email client and is not intended for everyday use. But it's a boon for frequent travelers, and can also help if your regular email "times out" on a particularly large message. Go to Citynet Webmail to delete the offending message, and your regular email will be right back in business! Future versions of Webmail will add even more functionality, so stay tuned.

        Blazing fast high-speed Internet access has never been easier for businesses and organizations to add, and it's never been more affordable. Citynet will provide the first six months of high-speed, dedicated Internet access absolutely free to any business adding the service. Plus, a new partnership with Fibernet allows you to use Fibernet frame relay services to access Citynet's high-speed network, if you wish. This can substantially cut down on connection costs.

        Don't let an overloaded Internet connection slow down your business. Call Citynet's Commercial Sales Department today at 1-800-903-8906 and take advantage of this great, limited-time-only offer.

        Looking for the most effective, economical Internet solution for your business or organization? Citynet can help. We've just completed a major expansion of our consulting staff, adding six new account executives. After an intensive, two-month training program they're ready to help you find the answers you need. Plus, the call's free -- just dial 1-800-903-8906 to set up an appointment. Citynet is the region's low-cost, high-quality Internet Service provider. We'll save you money and improve your service at the same time. Make the call today!

        Citynet has now completed rate adjustments, equalizing its monthly dial-up charges at $16.95 per month for all standard-service customers. Your new bills will reflect the changes, either up or down. Our new partnership with Bank One allows for an additional $1 off per month for all bank customers. Contact Customer Service at 1-800-881-CNET if you're already a Bank One customer, or set up any Bank One account to qualify.

        Citynet has expanded its dial-up capabilities in partnership with another West Virginia company, Fibernet. This partnership expands the reach of Citynet services to new regions, including many served by Citizens Telecom and other small local phone carriers. New local Fibernet numbers in these areas can now be used in most regions to access Citynet.

        For a complete list of these numbers, visit our web site at http://www.citynet.net/supportdialupsearch.cfm or call Customer Service anytime at 1-800-881-CNET.